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Elivia Beaute does not accept returns or exchanges on any opened, unsealed, or used products unless you have experienced an allergic reaction or in the case of defective product packaging. Should you experience an allergic reaction, the product must be returned within 10 days of receiving it. Elivia Beaute reserves the right to request photos of the reaction in order to confirm that it was caused by a product. 

All returned items must be in the original condition with the original packaging and must be returned within 30 days of purchase.

Shipping charges charged upon purchase will not be refunded or credited.

Shipping charges incurred when sending the product in for a refund or return are at the expense of the customer unless returned in store.

Any questions or concerns regarding Returns and Refunds please email