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Frequently Asked Questions

What are your in-store boutique hours?

Monday | 9 AM to 5:00 PM

Tuesday | 9 AM to 5:30 PM

Wednesday | 9 AM to 5:30 PM

Thursday | 9 AM to 5:30 PM

Friday | 9 AM to 5:30 PM

Saturday | 9:30 AM to 3PM

Sunday | Closed

Can I pick up my order from the boutique?

Yes. You simply select ‘Pick up at Elivia’ at check out. We will call you when your order is ready.

Where are you located?

2020 Trans Canada Route Suite 103, Dorval, Quebec H9P 2N4

What online payment options do you have?

Visa, Mastercard & AMEX

How can I write a review for a product?

Find and select the product that you would like to review. Click ‘Review Product’ and leave your feedback.

I made a mistake on my order. How can I fix it?

Contact us at 514-542-3376 or you can email customer service at We can edit your order for you.

Do you ship internationally?

We currently only ship in Canada.

What is your return policy?

Please see return policy

How can I track my order?

We will send you a Canada Post Tracking number by e-mail once the order is shipped. From there you may go directly to and track your package.

I have a question about one of the products, is there someone I may speak to?

Please contact us anytime during our opening hours (9am-5:30pm, Monday to Saturday) by phone at 514-542-3376, or by e-mail at We would be happy to answer any of your questions.

Is your site secure?

Yes. We do not store any of your credit card information once a purchase has been completed. We take security very seriously and it is as important to us as it is to you.